FINANCIAL SERVICES GUIDE
This Financial Services Guide (“FSG”), dated 8 January 2016, is designed to assist you in deciding whether to use any of the financial services offer by AIMS CAPITAL Pty Ltd ("AIMS CAPITAL") – Australian Financial Services License (“AFS License”) No. 405 894.
Any financial product or service described in this FSG is considered to be regulated by the Australian Securities and Investments Commission (“ASIC”) under the Australian AFS License regime and provided in Australia only.
AIMS CAPITAL may be referred to within this document as AIMS CAPITAL or simply by the use of the words ‘us, we or our.’ Any AIMS CAPITAL FSG dated prior to 8 January 2016, is replaced in whole by this document.The purpose of the FSG is to explain
- What type of advice you might receive from us.
- How you can give us instructions.
- The kinds of financial services that we provide and the financial products to which those services relate.
- Who we act for in providing financial services.
- Risks involved when using financial products and services.
- How we, our staff and other relevant persons are paid for the financial services offered.
- The associations or relationships between us and any related persons and issuers of financial products that might influence how we provide financial services.
- How complaints against us are dealt with.
- Where to find the AIMS CAPITAL Privacy Statement.
What type of advice you might receive from us
We do not provide personal
financial product advice to our clients. Any general
financial advice that we provide has been prepared without taking into account any of your personal investment objectives, financial situation or needs. Therefore, before acting on any advice, you should consider the appropriateness of the advice, having regard to your objectives, financial situation and needs.
There may be a product disclosure statement or prospectus, terms and conditions, an outline of fees as well as a document outlining specific risks for the financial products discussed by our staff members or communicated via written, verbal or electronic means. If provided to you, the purpose of these documents is to provide you with general
information about the financial product to provide you with background information in relation to the acquisition and features of that product. You should obtain a copy of the product disclosure statement, prospectus or related product or service documents before making any decision about whether to acquire the product or service.
Who we act for in providing financial services
We act for you on our own behalf when we provide the financial services detailed above and not as an agent or representative for anyone else.
The associations or relationships between us and any related persons and issuers of financial products that might influence how we provide financial services
If a client is introduced to AIMS CAPITAL by another AFS Licensee, AIMS CAPITAL may provide a one-off fee and/or percentage commission of client revenue to that licensee.
If AIMS CAPITAL introduces a client to another AFS Licensee, AIMS CAPITAL may receive a one-off fee and/or percentage of commission of client revenue from that licensee.
How complaints against us are dealt with
If you have a complaint or concern, you should contact the Complaints Officer on +61 2 9226 0000 or by email on firstname.lastname@example.org . We will acknowledge receipt of the complaint and aim to respond to all matters within 30 days however we must give you a final response within 45 days of receiving your complaint. If your complaint or concern has not been resolved satisfactorily, you may wish to contact the independent industry arbiter, the Financial Ombudsman Service (FOS). The contact details for FOS are set out below.
Financial Ombudsman Service
GPO Box 3 MELBOURNE VIC 3002
Telephone: 1300 78 08 08
Facsimile: +61 3 9613 6399
Compensation arrangements/professional indemnity insurance
AIMS CAPITAL has Professional Indemnity insurance in place, which AIMS CAPITAL considers is adequate to meet the requirements of Section 912B of the Corporations Act to support its obligations in relation to compensation. This includes conduct of current and former representatives and employees.